Shipping policy

Last Updated: September 13, 2026

At EveeMart, we are committed to providing a smooth and reliable shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed during our regular business hours, Monday through Friday.

Once your order has been successfully placed, our team will begin processing it for shipment.

Order processing times may vary depending on product availability, order volume, holidays, and other circumstances.

Orders placed outside our regular business hours will generally be processed on the next applicable business day.

2. Shipping Time

Estimated delivery times may vary depending on your shipping address, shipping method, carrier, and other circumstances.

Delivery estimates provided at checkout or on our website are estimates only and are not guaranteed delivery dates.

Unexpected delays may occur because of:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High shipping volumes

  • Incorrect or incomplete delivery information

  • Customs or other regulatory requirements

  • Circumstances outside our reasonable control

3. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information when available.

Tracking information may take some time to become active after the package has been handed over to the shipping carrier.

You can use the tracking information provided to monitor the progress of your shipment.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

EveeMart is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the destination, order size, shipping method, or other applicable factors.

Any available free-shipping promotions will be subject to the terms and conditions displayed at the time of purchase.

6. International Shipping

If international shipping is available for a particular order, additional delivery time may apply.

International customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

EveeMart does not control customs procedures or the fees charged by government authorities.

7. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If a package appears to be lost or has not been delivered within a reasonable period, please contact EveeMart customer support.

We will make reasonable efforts to assist you and, where appropriate, work with the shipping carrier to investigate the shipment.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We may ask you to provide photographs of the package and the damaged item to help us investigate the issue.

If the product itself is damaged or defective, please refer to our Return & Refund Policy for information about available resolutions.

9. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order information.

Our support team will review the issue and provide appropriate assistance.

10. Delivery Issues

EveeMart is not responsible for delivery failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, incorrect addresses, customs delays, or other unforeseen events.

However, we will make reasonable efforts to assist customers when delivery issues occur.

11. Order Changes After Shipment

Once an order has been shipped, we may not be able to change the delivery address, shipping method, or other order details.

If you need to make a change, please contact us as soon as possible before the order is shipped.

12. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact EveeMart:

Shop Name: EveeMart

Email: Support@eveemart.store

Phone: +1 830-754-4822

Live Chat: Available on our website

Business Address:
704 FM 2815 S
Bonham, TX 75418
United States

Business Operating Hours:
Monday to Friday, 9:00 AM – 5:00 PM
Pacific Time (PT)

Our customer support team will be happy to assist you with your shipping-related questions.

13. Changes to This Shipping Policy

EveeMart may update this Shipping Policy from time to time to reflect changes in our shipping procedures, services, or business operations.

Any updates will be posted on this page, and the Last Updated date will be revised accordingly.