Refund policy

Last Updated: September 13, 2026

At EveeMart, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, please review the following Return & Refund Policy to understand your options.

1. Returns

We accept eligible returns in accordance with the conditions outlined in this policy.

To be eligible for a return:

  • The item must be unused and in the same condition in which you received it.

  • The item should be in its original packaging, where applicable.

  • The item must include any accessories, tags, manuals, or other materials that were included with the original order.

  • You must provide your order information so we can locate and verify your purchase.

Certain products may be excluded from returns due to their nature or applicable regulations.

2. Return Request

To request a return, please contact our customer support team before sending any item back.

Please provide:

  • Your name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photos or other information about the item, if requested

Our team will review your request and provide further instructions if the return is approved.

Please do not send an item back without contacting us first, as unauthorized returns may not be accepted or may cause delays in processing your request.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us investigate the issue.

If the issue is confirmed, we may offer an appropriate resolution, which may include a replacement, exchange, refund, or other remedy as applicable.

4. Non-Returnable Items

Some products may not be eligible for return, including certain:

  • Personalized or customized items

  • Clearance or final-sale items

  • Perishable products

  • Hygiene-sensitive products

  • Items that cannot be resold due to their condition

  • Other products specifically identified as non-returnable at the time of purchase

Any applicable product-specific return restrictions will be communicated on the relevant product page or during the purchase process.

5. Refunds

Once your returned item is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. Partial or Reduced Refunds

In certain circumstances, a refund may be reduced or denied where permitted by applicable law. This may include situations where:

  • The returned item is used or damaged beyond normal inspection.

  • The item is missing parts or accessories.

  • The item is returned in an unacceptable condition.

  • The return does not meet the requirements stated in this policy.

7. Return Shipping Costs

Unless otherwise required by applicable law or the return is due to an error on our part, customers may be responsible for return shipping costs.

If you received a damaged, defective, or incorrect item, please contact us before arranging the return so we can provide the appropriate instructions.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

8. Exchanges

Where available, we may offer an exchange for an eligible item.

Exchange availability depends on product availability and the circumstances of the request.

If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund, where applicable.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the order may need to follow the applicable return procedure.

10. Refund Processing Time

After an approved return has been received and processed, refunds are initiated as soon as reasonably practicable.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

If you believe a refund has been approved but has not appeared after a reasonable processing period, please contact us.

11. Contact Us

If you have any questions about our Return & Refund Policy or would like to request a return, please contact EveeMart using the information below:

Shop Name: EveeMart

Email: Support@eveemart.store

Phone: +1 830-754-4822

Live Chat: Available on our website

Business Address:
704 FM 2815 S
Bonham, TX 75418
United States

Business Operating Hours:
Monday to Friday, 9:00 AM – 5:00 PM
Pacific Time (PT)

Our customer support team will be happy to assist you with your return or refund request.

12. Changes to This Policy

EveeMart may update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page, and the Last Updated date will be revised accordingly.

13. Applicable Rights

Nothing in this policy is intended to limit or remove any rights or remedies that you may have under applicable consumer protection laws. Where applicable law provides greater rights than those described in this policy, those legal rights will apply.